We take a daily backup of hosting accounts and store it off-site, in a separate location in Finland, away from the main data center in Germany.
Why off-site?
Our servers run on mirrored NVMe disks (RAID1), which protects against a single disk failing. Off-site backups protect against a different kind of problem: files deleted by mistake, a hacked website, or an issue affecting a whole server. Because the copy is kept in another country, it stays available even if the main data center has a problem.
How long are backups kept?
Daily backups are kept for: 7 days, plus weekly backups kept for 4 weeks.
How do I request a restore?
Restores are free on request: contact us and tell us what you need restored and from which date.
When you contact us, include:
- The domain name.
- What you want restored: website files, a database, a mailbox, or the whole account.
- The date you want to go back to.
Keep your own copy too
We always recommend keeping an extra copy yourself, especially before major changes to your site. In cPanel, open the Backup tool to download a full copy of your files and databases to your computer.