Set up professional email on your phone (iPhone and Android)

You can add your professional email to any mail app on your phone using IMAP, which keeps your messages in sync between your phone, your computer and webmail.

The settings you need

Type the server name exactly as shown: host1.ebdaahost.com. The username is your full email address, not just the part before the @.

iPhone and iPad

1. Open Settings, then Apps → Mail (on older versions: Settings → Mail).
2. Tap Mail Accounts → Add Account → Other → Add Mail Account.
3. Enter your name, email address and password, then tap Next.
4. Choose IMAP.
5. Under Incoming Mail Server: enter host1.ebdaahost.com as the host name, your full email address as the user name, and your password.
6. Under Outgoing Mail Server: enter the same values.
7. Tap Next, then Save.

To confirm the connection is encrypted, open the account → Advanced and check that Use SSL is on and the port is 993. In the SMTP server settings, check that SSL is on and the port is 465.

Android (Gmail app)

1. Open the Gmail app, tap your profile picture → Add another account → Other.
2. Enter your email address and tap Manual setup.
3. Choose Personal (IMAP) and enter your password.
4. Incoming server settings: server host1.ebdaahost.com, port 993, security type SSL/TLS.
5. Outgoing server settings: server host1.ebdaahost.com, port 465 with SSL/TLS (or 587 with STARTTLS), and turn on Require sign-in.
6. Finish the steps and choose the name shown on your messages.

Menu names vary slightly between devices and Android versions, but the values are always the same.

If it doesn’t work

• Make sure the password is your mailbox password, not your cPanel password.
• Make sure the username is your full email address.
• If you have just changed nameservers, wait until the change has propagated.
• If the problem continues, contact support.