Last updated: 14 November 2026
1. Who we are
EbdaaHost is a brand of Rowad Al-Ebdaa (Rowad Al-Ebdaa Center for Consulting and Marketing), based in Amman, Jordan (Commercial registry no. 602506), referred to in these terms as “we” or “us”. The person or organisation ordering our services is referred to as the “customer” or “you”.
2. Accepting these terms
By ordering or using any of our services, you agree to these terms and to our Acceptable Use Policy, Privacy Policy and Refund Policy, which all form part of these terms.
3. Services
We provide shared hosting, domain registration and professional email, according to the specifications of the plan you choose as published on our website at the time of ordering.
4. Your account
- You must provide accurate and complete information and keep it up to date.
- You are responsible for keeping your login details confidential and for all activity under your accounts.
- You are responsible for the content of your website and email and for any software you install, including keeping it updated and secure.
5. Payment and renewal
- Services are paid in advance for the chosen billing period. Available payment methods: CliQ or bank transfer; we send the payment details with your invoice. Card payment is not available yet and is coming soon.
- We never renew a service or charge you automatically. We send reminders 30, 14 and 7 days before a service expires, and it renews when you pay the renewal invoice. Renewals are at the regular price of the plan; launch-offer prices do not apply to renewals.
- If an invoice is not paid, we suspend the service 7 days after the due date and delete its data 30 days after suspension.
- Domains that are not renewed on time may expire and become available for others to register, according to the rules of the authority that manages the extension.
6. Usage limits
- Each plan is subject to its published limits, including the email sending limit: 200 emails per hour per domain on Standard and 500 emails per hour per domain on Business.
- Shared hosting means server resources are shared between customers. We may restrict any account whose resource usage affects server stability or other customers, and we will tell you when we do.
7. Backups
We take daily backups as described in the help center. They are an extra layer of protection and do not replace keeping your own copy of your data.
8. Suspension and termination
We may suspend or terminate a service, with or without notice depending on the severity of the case, if you breach these terms or the Acceptable Use Policy, or if continuing the service puts our systems, customers or third parties at risk. You may cancel your service at any time in line with the Refund Policy.
9. Limitation of liability
We do not promise a specific uptime percentage and do not offer a service level agreement (SLA). We take reasonable care to keep the service stable and secure; the service may occasionally be unavailable for maintenance or for reasons beyond our control.
To the extent permitted by law, we are not liable for indirect or consequential damages, or for loss of profits or data, arising from the use of or inability to use the service.
10. Changes to these terms
We may update these terms from time to time. We publish the updated version on this page with its date, and notify customers of material changes 30 days before they take effect.
11. Governing law
These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Amman have jurisdiction over any dispute arising from them.
12. Contact
For questions about these terms: support@ebdaahost.com