Last updated: 14 November 2026
This policy explains how EbdaaHost, a brand of Rowad Al-Ebdaa (Rowad Al-Ebdaa Center for Consulting and Marketing), handles your personal data.
1. Data we collect
- When you contact us: your name, email address, phone number if you provide it, your website domain and your message.
- When you order a service: the account and billing details needed to provide the service, and the domain owner details required by domain registries.
- For .jo and .com.jo domains: the documents you provide to show you are entitled to the domain.
- Technical logs: our servers keep technical logs (such as IP addresses and request times) for operations and security.
2. How we use your data
- To provide and manage the services you order and to support you.
- To contact you about your account, invoices and important service changes.
- To protect our systems and customers and to prevent fraud and abuse.
- To meet our legal obligations.
We do not sell your personal data.
3. Cookies and tracking
This website currently uses no third-party analytics, tracking or advertising tools. It sets no analytics or tracking cookies.
4. Where data is stored
Hosting servers run in a data center in Germany, and backups are kept in a separate location in Finland.
5. Sharing data
We share data only when needed to provide the service — for example, sharing domain owner details with domain registries — or when required by law. Service providers we rely on: Hetzner (servers in Germany, backups in Finland), Dynadot (domain registration), CloudLinux/Imunify (server security), Let’s Encrypt (SSL certificates), and WhatsApp when you choose to contact us there.
6. Retention
We delete your data 30 days after your service ends, except invoices, which we keep for as long as Jordanian law requires.
7. Your rights
You may ask to access, correct or delete the personal data we hold about you, where there is no legal or contractual reason to keep it. To make a request: support@ebdaahost.com
8. Security
We take reasonable technical and organisational measures to protect data, including encryption in transit with SSL. No system can be completely secure.
9. Changes
We may update this policy from time to time and will publish the updated version on this page with its date.