Last updated: 14 November 2026
1. Hosting
- You may cancel a hosting plan and request a refund within 30 days of first ordering the plan.
- We refund the hosting fees in full if you cancel within this period. This does not cover domain fees (see section 2).
- Later renewals are not refundable except as described above.
2. Domains
Domain registration, renewal and transfer fees are non-refundable, because they are paid to the registries as soon as the order is processed. The only exception is .jo and .com.jo domains (section 3).
3. .jo and .com.jo domains
If the Jordanian registry rejects the registration request, we refund its fees in full.
4. When no refund is given
- Accounts terminated for breaching the Terms of Service or the Acceptable Use Policy.
- Services already fully delivered, such as setup or manual migration services, if offered.
5. How to request a refund
Contact us through the contact page with your domain name and invoice number. We refund by the same payment method within 7 working days.