Last updated: 14 November 2026
We work to keep our servers fast, secure and well-reputed with email providers for every customer. That is why we enforce this policy strictly. It applies to all services and to anyone using them through your account.
1. Spam — zero tolerance
The following are strictly prohibited:
- Sending bulk or commercial messages to people who have not explicitly agreed to receive them.
- Using purchased, rented or harvested email lists.
- Hiding the sender’s identity, forging message headers or using misleading sender addresses.
- Sending messages without a clear, working way to unsubscribe, or ignoring unsubscribe requests.
- Promoting sites hosted with us through spam sent from anywhere else.
- Running open mail relays, or contact forms and scripts that can be abused to send spam.
- Trying to get around sending limits — including 200 emails per hour per domain on Standard and 500 on Business — by any means, such as spreading sending across several domains.
For legitimate high-volume marketing email, use a dedicated bulk email service, not shared hosting servers.
2. Phishing and fraud
You may not host or send content designed to deceive people, including:
- Phishing pages impersonating banks, companies, government bodies or anyone else.
- Financial fraud, pyramid schemes and fake shops.
- Collecting passwords, card details or personal data without the owner’s knowledge.
3. Malware and attacks
You may not:
- Host or distribute viruses, ransomware, trojans or any other malware.
- Scan ports or networks, attempt to break into any system, or carry out denial-of-service attacks, from or against our services.
- Run open proxies, botnets or tools for controlling compromised machines.
- Attempt to access other customers’ accounts or parts of the server not assigned to you.
4. Illegal content
You may not host content that breaks the laws of the Hashemite Kingdom of Jordan or of Germany, where the servers run, including content that infringes others’ intellectual property and any content that exploits children.
5. Resource abuse
Shared hosting means server resources are shared between customers. You may not:
- Mine cryptocurrency.
- Use hosting as storage or backup space for files unrelated to the website.
- Run processes that continuously consume CPU or memory in a way that affects other customers.
6. What we do
When we detect a violation we may, depending on its severity and without prior notice where necessary:
- Stop email sending from the account or domain.
- Disable the offending files or scripts.
- Suspend the account or terminate it permanently without refund.
- Report suspected criminal activity to the authorities.
If your site was compromised and used for abuse without your knowledge, we stop the source to protect the server and contact you to help you clean it up.
7. Reporting abuse
To report spam, phishing or any other abuse coming from our services: abuse@ebdaahost.com
Please include the full message headers or the offending URL so we can verify quickly.